Repairs? What do you think?
Hyde’s Repairs and Maintenance Service Angry tenants at November’s TA meeting made their feelings clear about the poor repairs service and passed no confidence motions in Hyde Southbank Homes’ management of the repairs service and the Hyde Group’s customer service centre, as well as registering grave concern at the lack of a planned maintenance programme across the estate. Our representatives on the Southbank Residents Forum have recently received an update from Hyde which blames the problems with the repairs service on IT systems, tenants reporting too many repairs (like too much sewage coming up through our kitchen sinks?), and the former contractor’s workers. Sounds to us as though Hyde is using the same spin doctors as the Coalition Government! But decide for yourself. Here’s the letter from Hyde Southbank’s Resident Services Manager: “As you will of course be aware, 28th October signalled ‘Go Live’ for the new repairs…
